1. Introduction
Privacy Policy for Swadheen Auto Museum Ltd
Effective Date: September 23, 2026
Last Updated: September 23, 2026
At Swadheen Auto Museum Ltd (“we,” “our,” “us”), accessible via https://swadheenautomuseumltd.com/, protecting the privacy and personal data of our visitors, car buyers, and customers is a top priority.
This Privacy Policy explains what personal information we collect, how we use and safeguard it, and your rights regarding your personal data when you visit our website, submit queries, request financing quotes, or purchase products and services from us.
1. Information We Collect
We collect information directly from you when you interact with our website, visit our dealership, or communicate with us.
A. Personal Information Provided Directly by You
Contact Details: Name, email address, phone number, and physical mailing address (when submitting contact forms, requesting quotes, or placing e-commerce orders).
Booking & Test Drive Data: Preferred date/time, vehicle model of interest, and driver’s license details (when booking a test drive or showroom visit).
E-Commerce & Account Data: Order history, billing address, and shipping address when purchasing car accessories or services through our shop.
Financing & Loan Inquiries: Financial preferences, income details, and employment status submitted via our online loan calculator or quote request forms.
B. Automatically Collected Information
Technical & Usage Data: IP address, browser type and version, time zone settings, operating system, page response times, and navigation paths across our site.
Cookies & Tracking Data: We use cookies and similar technologies to improve site functionality, analyze traffic, and personalize your experience.
2. How We Use Your Information
We use the collected information for specific, lawful purposes, including:
Customer Service & Requests: Processing your online booking requests, responding to queries, providing vehicle quotes, and scheduling showroom visits.
Transaction Processing: Fulfilling orders placed via our auto accessories online shop and processing payments.
Financing Support: Assisting you with vehicle loan evaluations and connecting you with partner financial institutions upon request.
Marketing & Communication: Sending updates, promotional offers, new vehicle inventory alerts, and newsletters (you may opt out at any time).
Website Optimization: Enhancing website security, troubleshooting technical errors, and improving overall user experience.
Legal Compliance: Complying with applicable laws and regulations in Bangladesh.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with trusted partners only under the following circumstances:
Service Providers: Third-party vendors who assist with website hosting, payment processing, IT infrastructure, analytics, and marketing operations.
Financial Institutions: Banks and automobile loan providers with whom we collaborate to arrange financing on your explicit request.
Legal Requirements: When required by law, court order, or governmental authorities to protect our legal rights or ensure safety.
4. Cookies and Web Analytics
Our website uses cookies to distinguish you from other users and remember your site preferences (such as shopping cart items or vehicle comparison lists).
Essential Cookies: Necessary for basic website functions, such as checkout navigation and shopping cart retention.
Performance & Analytics Cookies: Help us understand how visitors interact with our site by gathering anonymous data.
You can adjust your browser settings to decline cookies; however, doing so may limit your ability to use certain features on our site.
5. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, complete transactions, fulfill warranty and customer support obligations, or comply with statutory record-keeping regulations.
7. Your Rights
Depending on applicable privacy laws, you have the right to:
Access & Review: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete personal information.
Deletion: Request the deletion of your personal data where legally permissible.
Opt-Out: Unsubscribe from promotional email campaigns by following the “Unsubscribe” link in our emails or contacting us directly.
8. Third-Party Links
Our website may contain links to external websites (e.g., social media pages like Facebook, X, Instagram). We are not responsible for the content, security, or privacy practices of these third-party platforms. We encourage you to review their respective privacy policies.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:
Company Name: Swadheen Auto Museum Ltd
Address: House #28, Road #2, Block #L, Chairmanbari, Banani, Dhaka-1212, Bangladesh
Phone: +880 1601 024 478
Email: [email protected]
Website: https://swadheenautomuseumltd.com/
Disclaimer: This draft Privacy Policy is provided for general information purposes. It is recommended to have a qualified local legal professional review this document to ensure compliance with relevant local statutes, such as the Bangladesh Information and Communication Technology (ICT) Act and local consumer protection regulations.
10. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
Return & Refund Policy for Swadheen Auto Museum Ltd
Effective Date: September 23, 2026
Last Updated: September 23, 2026
At Swadheen Auto Museum Ltd (“we,” “our,” “us”), accessible via https://swadheenautomuseumltd.com/, customer satisfaction is our top priority. We strive to provide clear guidelines regarding returns, exchanges, and refunds for both our online auto care product shop and vehicle sales/deposits.
1. Auto Care & Accessories Shop (Online Orders)
This section applies to products purchased through our online shop, including wash gloves, microfibers, wax/dust towels, and cleaning combo kits.
A. Return & Exchange Window
You may request a return or exchange within 7 days of receiving your package.
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, with its original packaging and tags intact.
B. Eligible Reasons for Return or Exchange
The item received is physically damaged, defective, or broken.
Incorrect item delivered (wrong product, size, or color).
Missing accessories or parts from a bundle/combo kit.
C. Non-Returnable Items
Opened, used, or washed microfibers, gloves, or towels.
Liquid products or car chemical care solutions if the safety seal is broken or compromised.
Discounted, promotional, or clearout items marked as “Final Sale.”
D. Return Process
Contact Us: Email us at [email protected] or call +880 1601 024 478 within 7 days of delivery, providing your order number and photo/video evidence of the defect or issue.
Approval & Instructions: Once approved, our team will share shipping instructions or arrange a pickup (within Dhaka city limits).
Inspection & Refund/Replacement: Upon receiving and inspecting the returned item, we will notify you of the status. If approved:
Replacements: A fresh replacement item will be dispatched within 3–5 business days.
Refunds: A refund will be issued via your original payment method or Mobile Financial Services (bKash/Nagad/Bank Transfer) within 7–10 business days.
E. Shipping Costs for Returns
If the return is due to our error (damaged, defective, or incorrect product sent), Swadheen Auto Museum Ltd will cover the return shipping costs.
If the return is due to a change of mind or customer error, the customer is responsible for return shipping charges.
2. Vehicle Purchase, Booking & Booking Deposits
Due to the nature of motor vehicle sales, legal documentation, and registration transfers, vehicle sales are subject to distinct terms:
A. Vehicle Booking Deposits
Non-Refundable Deposits: Booking deposits paid to reserve a vehicle from inventory are non-refundable once paperwork, registration procedures, or pre-delivery inspections have commenced.
Vehicle Inspection: We encourage all prospective buyers to inspect and test drive the vehicle at our Banani showroom prior to submitting a deposit.
B. Vehicle Sales & Post-Delivery
Finality of Sale: All vehicle sales are final upon delivery and completion of ownership transfer documents.
Pre-Existing Warranties: Any warranty or service guarantee provided with specific vehicles (such as engine, battery, or transmission guarantees) will be detailed in your individual sales agreement.
3. Damaged or Defective Items Upon Delivery
If your online shipment arrives visibly damaged by the courier service:
Please take photos or record a unboxing video immediately.
Contact us within 24 hours of delivery so we can file a claim with the courier partner and dispatch a replacement promptly.
4. Contact Us
For any queries regarding returns, refunds, or exchanges, please contact our support team:
Company Name: Swadheen Auto Museum Ltd
Showroom Address: House #28, Road #2, Block #L, Chairmanbari, Banani, Dhaka-1212, Bangladesh
Phone: +880 1601 024 478
Email: [email protected]
Website: https://swadheenautomuseumltd.com/